Last updated: 7 September 2026

1. Where we deliver

We deliver across Pakistan. Orders are shipped through our courier partners to all major cities and to most smaller towns and rural addresses they service.

We do not currently ship outside Pakistan.

2. Delivery charges

Orders under Rs. 10,000: flat Rs. 300 delivery charge, anywhere in Pakistan
Orders of Rs. 10,000 and above: free delivery, anywhere in Pakistan

The delivery charge is shown at checkout before you confirm your order. There are no additional taxes or handling fees on top of it.

3. Delivery time

Standard delivery takes 3 to 5 working days from order confirmation.

Working days are Monday to Saturday. Sundays and public holidays are not counted. Deliveries to remote areas, and deliveries during Eid, sale periods and peak season, can take longer.

4. Order confirmation

We may contact you on WhatsApp or by phone to confirm your order and delivery address before dispatch. Please make sure the mobile number you enter at checkout is one you can be reached on. If we cannot reach you, dispatch may be delayed.

5. Cash on Delivery

Cash on Delivery is available on all orders across Pakistan. You pay the courier in cash when your parcel arrives. Please keep the exact amount ready, as couriers often cannot give change.

Please check that the parcel is sealed and undamaged before you pay. If the packaging is visibly damaged or opened, you may refuse the parcel and contact us straight away.

6. Tracking your order

Once your parcel is dispatched we will share your tracking number by WhatsApp or email. You can then follow the parcel through the courier’s own tracking page.

7. Failed and refused deliveries

Couriers normally attempt delivery more than once. If they cannot reach you, or the parcel is refused at the door, it is returned to us and no payment is taken from you.

If you would still like the order, message us and we will arrange a fresh dispatch. Repeated refused deliveries may mean we ask for advance payment on future orders.

8. Incorrect addresses

Please check your address and mobile number carefully before confirming your order. We cannot be responsible for delays caused by an incomplete or incorrect address. If you spot a mistake, message us on WhatsApp immediately and we will correct it if the parcel has not yet been dispatched.

9. Damaged or missing items

If your parcel arrives damaged, or an item is missing, contact us within 48 hours of delivery with your order number and photographs. We will resolve it at no cost to you. Exchanges and returns for other reasons are covered on our Exchange and Returns page.